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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Mutale Mwila (Managing Director – Zambia) and Siamatendu Konayuma (Customer Service Manager – Zambia) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Mutale and Siamatendu would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either, Mutale or Siamatendu and let them know what you think. Please include your telephone number if you would like us to call you back!

Mutale Mwila
Managing Director – Zambia

“The Customer is King”

Email Mutale

Siamatendu Konayuma
Customer Service Manager – Zambia

“There are no traffic jams along the extra mile, how can I reach that for you? I am just one click away”

Email Siamatendu
Mutale Mwila and Siamatendu Konayuma will ensure that your complaints are dealt with immediately and you’ll receive a response within 4 business hours should you need immediate assistance contact DHL Express Customer Service.
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